0131 473 2015

Privacy Policy & Cookies

Privacy Commitment 

The Hub Edinburgh is committed to protecting the information we gather that identifies you as an individual (your personal information). We have developed this privacy notice to give you all the details you need about how we process your personal information, why we process it and the steps we take to keep it secure. We may update this privacy notice and we recommend you check this page regularly. The current notice is effective from 21 of May 2018.

You do not need to share all of the information outlined below, but there may be some of our services you cannot use to a full extent if you choose to withhold information.

The Hub Edinburgh is a unique, flexible and large venue provider. We are part of the Edinburgh Festival Centre Ltd, which is a wholly-owned trading subsidiary of the Edinburgh International Festival Society. The Edinburgh International Festival Society is a charitable company limited by guarantee.

We are registered as the Edinburgh Festival Centre Ltd at the Information Commissioner’s Office and our data protection registration number is Z4955593. We are the data controller for the personal information you share with us and we operate in accordance with current data protection legislation.

Contact details for The Hub Edinburgh:




You can contact us by telephone +44 (0)131 473 2015 and by email thehub@eif.co.uk.

If you would like to speak to someone about your personal information and its use, please contact our data protection lead contact dataprotection@eif.co.uk.

How we collect your personal information

We collect your personal information directly from you and in ways you would expect when you interact with The Hub Edinburgh:

The Personal information we collect

We only collect personal information that is necessary to meet our business needs as a leading venue space provider and to provide you with the services you have requested.

Event clients

When you become our client by hiring our venue space and requesting our hospitality services, we collect personal information directly from you including:

Café feedback forms, Enquiries and Competitions

When you fill in one of our café feedback forms, make an enquiry or enter a competition through our website, we will normally collect:

How we use your personal information

We collect personal information from you where we have a valid legal basis for doing so, such as to fulfil a contract we have with you or because you have given your consent.

Contracts and legal obligations

We use your information to meet our business needs, provide you with our services and to fulfil contracts. We use your information to:


When you give us your clear consent for such processing, we use your personal information to:

Explicit consent

When you give us explicit consent for such processing, we will:

Legitimate interests and legal obligations

We also use the information you provide for a number of legitimate purposes and to comply with legal obligations we may have. We carefully balance our business interests against your interests as an individual.

How we share your personal information

We manage our marketing communications through Campaign Monitor and our electronic surveys through SurveyMonkey. Our client records are stored via a cloud system called ArtifaxEvent. You can read more about these companies’ approach to data security and protection by reading their privacy policies located on their own websites.

Your personal information may be stored, shared or accessed internationally through Campaign Monitor and SurveyMonkey. We only use data processors offering contracts guaranteeing data protection to the European standard and/or complying within the EU-USA Privacy Shield framework.

Artifax is a UK-based company and uses server space located in Ireland via Amazon Web Services. Amazon Web Services complies in the EU-USA Privacy Shield Framework.

Managing the personal information that we hold about you

We want to give you control over the personal information we hold about you. You have the option to unsubscribe from our contact lists using the ‘unsubscribe’ links in the emails we send to you. You can let us know directly if you wish to unsubscribe by emailing thehub@eif.co.uk with the subject ‘unsubscribe’.


We use cookies and other local storage means to help improve the performance of this website by measuring web traffic and tracking user journeys.

Cookie information

Cookies are very small files that are stored on your computer when you visit most websites. They are sent back and forth between the website’s server and your Internet browser to allow the website to remember actions you’ve made.

We use cookies and other local storage means to help improve the performance of this website by measuring web traffic and tracking user journeys. Most of these only contain randomly generated numbers, and cookies cannot carry viruses or install malware on your computer.

Managing cookies

Most Internet browsers allow users to control the acceptance of cookies via the browser’s settings. Visit allaboutcookies.org to find out how to configure these settings on a number of major browsers.

You can opt out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on.


Our primary systems, including Campaign Monitor and Artifax, use secure servers and comply with European data protection standards. Our own secure system ensures that your personal information stays personal.


We will only retain information for as long as is necessary for our business purposes and to meet our legal obligations. Generally, we will retain records related to our event clients for a minimum of seven years in order to comply with our auditing requirements. Should you wish to be removed from our marketing lists, we will have to retain a minimum amount of information about you to fully comply with your request.

Your choices and rights

You can make choices and exercise your rights in relation to the personal information we hold about you.

You can request to see full details of the personal information that The Hub Edinburgh holds about you. In order to initiate a request, please send us a description of the information you would like to access by emailing our data protection lead at dataprotection@eif.co.uk.

If you would like to lodge a complaint with the supervisory authority, please contact the Information Commissioner’s Office www.ico.org.uk.