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TheHubRoyalMile

FAQs

Can I have my wedding ceremony at the Hub?

Yes, of course you can!  Our Main Hall, Dunard Library and Gallery are each licensed for holding civil ceremonies, partnerships and religious ceremonies as well as being stunning locations for a wedding.  Each one has its own personality and style, so your dedicated event manager will discuss which one would be perfect for your special day.

 

When am I required to make all payments for my event?

Your dedicated event manager will give you full details of which payments are due when and will keep you on track, but as with all venues, we do require prompt and timely payment of fees and costs.

When you sign the contract to guarantee your booking and acceptance of our terms and conditions, we ask for a deposit, which gives you peace of mind that your venue is secured.  This is based on 30% of the facility fee/package costs based on the numbers attending.

The balance of 70% of the facility fee/package costs based on guaranteed numbers is then required to be paid no later than 28 days before your event is due to take place.

The balance of all catering and other charges must then be paid in full upon confirmation of final numbers no later than 10 days before your event takes place.  We take payment by credit card or BACS transfer, whichever works best for you.

As with all events, there are sometimes additional costs either in the run-up or on the day itself.  These should be be settled immediately with a valid credit/debit card.

Can I use an external caterer?

We are really proud of the high standard of catering and service provided by our flexible chef team.  We can give recommendations and create bespoke menus, making a really special event for you.

Because we have an in-house team, guests cannot use external caterers.  However, we know you will love our ‘Hub-made’ food!

 

Can you offer an exclusive-use of the building?

While we cannot offer total exclusive-use as our building includes the Edinburgh International Box Office and it’s offices, if you book for an evening or weekend event, you will have the building to yourself.

 

Is there a wheelchair access?

Although we are an old and historic building, we do our best to make facilities accessible.  There is a ramp at the front door and a wheelchair lift to the Lower Sculpture Hall.  From there we have a main lift to our other event spaces.

With notice we can work with you to do what we can to help where there may be other issues. Our team is super-helpful, so feel free to call and discuss your requirements.

What is the latest event finish time that you can offer?

As with many venues, our latest in-house licence is until 1am but we are able to apply for an extension.

Where guests would like an extension, we have to apply to City of Edinburgh Council six weeks before an event.  It is entirely up to the Council whether this is then approved.  Your dedicated event manager will explain the system to you when you book with us.

Do you have lift facilities?

Yes, there is a passenger lift and it goes right up to the top floor. The lift has the following dimensions:

Door Width = 0.79m / Door Height = 2.16m / Floor area = 1.3m x 1.09m

Maximum load = 630kg

See our floor plan here.

Do you have separate toilet facilities for events?

We have a large men’s toilet on the ground floor and a large ladies’ toilet on the first floor which are available for events in the Main Hall, Gallery and Dunard Library.  For events in the Cafe there is another ladies’ toilet on the ground floor.

Our loos are not public facilities, so you would only be sharing them with visitors to other parts of The Hub, unless you are here on an exclusive-use arrangement, in which case they are all your own!

We check and clean our toilets regularly and there are facilities for disabled people on the ground floor level, with lifts to all levels from there.

See our floor plan here.

 

Can I bring my own alcohol?

We do allow clients to bring in their own sparkling wine, wine or beer for drinks receptions and dinners.  As with most venues, we charge corkage on these.

Guests are asked to make all their catering arrangements with our in-house catering team.  We do reserve exclusive rights to supply guests with drinks and food, so we do not allow liquor or other refreshments to be brought onto the premises without the prior permission of EFC Ltd.

Is there a PA system available?

As a leading events venue, we can of course supply everything you need such as lighting and sound, either from in-house or via our recommended suppliers.

We have an in-house portable PA system (including two handheld microphones and two lapel microphones) which can be set up in any of the rooms and is suitable for speeches and/or background music.

If you wish to set up for live music, you would need to bring an independent system or source it through our suppliers.

 

Is there air conditioning in every room?

We are pleased to say that we have air conditioning available in the Main Hall and Dunard Library.  The Cafe Hub does not have air conditioning, but we find a good flow of air when we open the windows!

Do you have onsite parking facilities?

The Hub is a historic building set right at the top of the city and on the cobbled Castlehill of the Old Town.  Because of our location, there are no parking facilities, though there is plenty of space for guests to be dropped off and picked up.

There is a large NCP car park about ten minutes away on Castle Terrace and there is some street parking around the Grassmarket area at the foot of the hill.

 

Am I allowed to use candles and confetti?

We appreciate that with our stunning spaces, guests want to decorate them with style.  This is why we work with trusted suppliers to dress our rooms for events.   However, as we are an old building we have to have some rules, so unfortunately we cannot allow you to use helium balloons, confetti, sparklers, naked flames (candles) or smoke machines.

In some cases, and in some areas, we do allow candles in holders where it has been agreed in advance, but we cannot allow any within 1.5 metres of our ceilings or gallery overhangs.  Your event manager will provide all these details.

Do you have a stage?

Yes we do!  The Main Hall has a portable stage which can be used or removed on request.  The standard stage size is 6.45m width / 2.85m depth / 0.6m height.

We also have a stage ramp for wheelchair users which is available, though we do need two weeks’ notice as it has to brought out of storage.

Do you have WiFi?

Yes we do have WiFi.  It’s available within the Cafe Hub, Dunard Library and Main Hall and is for the exclusive use of our guests.  There are, of course, log-in details which we give to visitors.

 

Do you have a list of recommended suppliers?

We work with a range of suppliers who know and understand our historic and special building.  These include specialists in lighting, sounds, photography, production and florists.  As they are our trusted suppliers, they know how to work with The Hub and our team, understanding our requirements and the facilities.

However, you are very welcome to work with other suppliers and contractors of your choice, subject to approval by EFC Ltd.  Your dedicated event manager will discuss this requirement with you when you are planning your event.

Check out our suppliers page for more details

 

Is there a dressing room available?

As part of our service and making every day memorable, we have a room put aside for dressing.  This is the Green Room which is behind the pulpit area in the Main Hall.  It has a private toilet and washbasin, with everything you need to get ready.

Sadly, this room is not suitable for those who need special access as it has no level, ramped or lift access. We are a historic and unusual building.

Is there a projector & screen available in every room?

The Hub is a really flexible space and our event managers work with clients to create the experience they want.   While we have a built-in screen and projector in the Dunard Library as this is a popular meeting space, the other rooms require these items to be brought in.  The Main Hall, for instance, works really well for a large event with projection facilities and we can source this through our recommended suppliers.

If you prefer to work with your own supplier, you are welcome to arrange your own AV equipment, though PLI certificates will be needed for those we have not worked with before.